Orang TELEKOM Yang Jahat

While in Malaysia...I am really trying to be a anak solehah to my parents. In my own criteria of anak solehah, it involves duduk rumah, taking interest in hal jiran tetangga walaupun dalam hal ehwal bergossipan...and protecting my parents against the 'power'.

My mother had her telephone wiring fixed by the Telekom people 2 days ago.I wasn't in. Today in our ocassional banter, amma told me that the wire is fixed.I asked what happened to it in a first place, amma said that the phone line sounded like a sand mixer. She had asked for it to be fixed many months ago but agaknya my mother ni bukanlah set wanita-wanita garang so the Telekom people took her plea to repair the wire for granted.

Mother also told me that she had to pay $180.00 to the engineer and although she had hinted that it is a bit exhorbitant for a wire replacement, the engineer managed to talk her into believing that $180.00 charges is normal.She told me that father is not happy that she paid that engineer and as the money is already been paid, it is obviouslah kerja-kerja mungkar Telekom people ittew dilakukan ketika father sedang tidur.

Mother being mother, telling me that for a mere seeking empathy...tapi aku yang mendengar ni sungguhlah sakit hati.I convinced my mother that Telekom should fix it for free.

I called Telekom Malaysia.I asked...

Mak saya pengguna telephone dengan you and dia bayar sewa talian tiap-tiap bulan...so kiranya, telephone tu mak saya sewa lah dari you.So bila line rosak, bukan ke you all yang kena repair?

Tak cik, kita kena charge...

Tapi itu kan tanggungjawab awak...line itu rosak sendiri...( I can't remember what I said but surely, it was a valid enquiry)

The guy who is attending me is so termengah-mengah and after aku menanya soklan dengan bertubi-tubi, he surrendered me to his supervisor.

I got this vision that his supervisor is Mat Tembam yang bangsa duduk opis and what they do is just to repeat what he is asked to tell customers who queried.

Every question I asked will be met with 'memang dah macam tu Cik'.

Bored, angry and of course, nak mengajar Telekom people tu to be prepared with more irate questions, I challenged him to show me the clause of where in the line that the customer have to pay for the kerosakan.

Last-last...kalau Cik tak puas hati, sila berhubung dengan ketua cawangan di Seremban.

Of course lah, Ketua Cawangan Seremban is not available after 3pm, as he never return from his sembahyang Zuhur.

At this time, my mother dah panik and and tell me to just redha ajelah..nak buat macam mana and that she can afford the $180.00 anyway so tak payahlah nak sakit-sakit jiwa bergaduh dengan Telekom.

Ayo...mother, this is not about money la..(it is, in a way) but this is about principal.If you provide service and if service rendered is not up to the standard offered, the provider must take responsibility...that is the universal law.This is not Zimbabwe...

I made a complaint to Telekom Seremban and I told the lady who took my call that I believe that taking money from my mother is 'criminal' and if someone didn't come back to me with an explanation, this is of course a police matter.Hah kau..brutal nya.

Of course lah...kata-kata ugutan ni dibuat masa my mother sembahyang and she wasn't there to witness anaknya ni memaki hamun orang Telekom.I told my mother that I now have the Big Boss Seremban punya direct line and I will talk to him once and for all tomorrow.

I thought my mother would be pleased....

To cut the story short....I didn't call the Telekom Big Boss...in fact, I never call the Telekom people after that.

Mother cakap....Jangan lah...orang tu sedara dengan your Mak Teh, dia selalu datang raya rumah kita. I really don't want things to get awkward with them.I cakap...mother, this is a professional matter.Telekom sucks, he is the Boss, he should know.It is nothing to do with 'sedara mara'.

Mother cakap...tak payahlah...dah bayar pun.Bukan salah dia.

No matter how much I convinced mother that this is not on...mother still think that preserving the relationship with sedara bau-bau taik kambing kering dia dengan Boss Telekom ittew is far more imporant.

I submitted to her rationale, not without my comment puaka yang berbunyi...'If I were you, since orang Telekom tu sedara, I might as well ask him for free phone.'

Haiyoh!!!